- Answer Phones Calls/Email/Faxes And Letters And Provide Excellent Customer Service In A Timely And Efficient Manner
- Provide Problem Analysis And Resolve Client Issues With The Aid Of Available Helpdesk Tools (E.G. Help Files And Knowledge Base Articles.
- Ensure Accurate Call Comments Are Entered And Appropriate Information Is Provided In Escalated Calls.
- Ensure Call Standards Are Maintained With Respect To Greeting, Problem Identification, Proposed Solution And Conclusion.
- Collaborate With Team Members On Knowledge Transfer, Support Policies, Procedures And Standards
- Will Provide Technical Support For Windows Product In A Highly Customer Orientated Manner Via Phone, Fax And E-Mail And Will Be Involved In Upselling Of Technical Services As Well
|Experience||1 - 3 Years|
|Salary||2 Lac To 5 Lac P.A.|
|Industry||IT Hardware / Technical Support / Telecom Engineering|
|Qualification||B.C.A, B.Tech/B.E, M.C.A|
|Key Skills||FRESHER WITH IT BACKGROUND CAN ALSO APPLY FOR TRAINEE POSITION Must have basic technical knowledge Excellent Command over English|
K D Groups
|About Company||K D Groups is a certified company and one of the leading Service providers based in Delhi NCR (Bahadurgarh).We are offering a wide range of services such as Manpower Recruitment Services Security Services, House Keeping Services, Transportation Services, Placement Services, Head Hunting, Verification Services and Resume Making Services. We have also emerged as one of the top companies, providing a wide range of manpower solutions in the country.|
|Contact Person||Miss Neha|
|Address||558/6 , Sant Colony, Near Meena Taneja Clinic, Opposite:-Govt Boys Sr. Sec. School, Railway Road, Bahadurgarh, Haryana, India - 124507|